CUSTOMER FEEDBACK PAGE
A short list of comments by our customers...
"How are you !!! I am writing you because once again F.Drumming did not "surprise" me with "bad results". On the contrary, the books were received in perfect condition (thanks for that) and very quick. How do you do it??? Fast shipping is always very expensive...Uh, anyway, thanks for all..." - Heinz Peter, Santiago, Chile
"Hi, It's amazing to receive the two drum books in 10 days here in
Hong Kong last September. Price and collections of your catalog are both
incredible and I cannot help telling others around me! It never never
possible to find such a rich drummers library here in the city. Anyway,
you are very great - there are about 16 books that I wanna get it from
your catalog. Carry On. Wish U and your staff a very Happy New Year of
Horse." Meow To of Hong Kong
"Hi, I just wanted to let you and the staff
at Forever Drumming know what an
incredible customer service you guys have. A phone call was not expected
but
was a welcomed addition to correcting the problem I had with my book.
Good
customer service is hard to find. Great service, such as at FD, is
remarkable. You have gained a new customer. Thanks again."
C. Hopkins
"Hi - It is totally amazing.... the efficiency! This is the first time I have conducted any transactions on the net and I must compliment you on the way you conduct business. Thanx" - Dennis D / Johannesburg, South Africa
"Guys: You are amazing, I received the book in perfect condition sonner than my expectations. Seems to be a good book, I will start studing it today and as soon as possible I will ask for another one, now I know that you are serious and have a great service." - Luis Fernando Quintanilla Bedregal / Arequipo, Peru
"I truly appreciate the energy and effort you are putting into establishing a place where drummers like myself can go to get these very important educational tools (books, tapes, videos, etc.) while at the same time feel like we are not getting "ripped off"--it's nice to know that the person selling this stuff is on the same page as the person buying it--a person with the "passion" for the instrument and the music who is selling/buying it to further that special "Brotherhood" that drummers so uniquely make up!!! Most of the time the person selling the goods is not even a person at all but a big corporation who really could care less about who buys stuff or for what reasons! I know that it is not the case with Forever Drumming and I want you to know there are a very many of us "out here" who really appreciate what you are doing for us. Many thanks and my apologies for being so long-winded when a simple video tape order would have been sufficient. Best to you, Forrest, and please let me know if you need anything to complete this order. More coming....." - Scott Morris, Professional Percussion Studies Institute / San Mateo, CA
"Received my order here in New Zealand yesterday 21/6/01. My compliments on your impressive service. It's nice to get stuff in eight days instead of eight weeks. I'll be passing on your web address to my colleagues and recommending it !!!!" - Richard TeOne / New Zealand
"Thank you a lot for your help. If i ever need anything else for my drums u will be the first person i talk to. Thank you again!" - Matt G. "Forever Drummin' customer fer life"
"Thank you for your email. One of the nice things I like about Forever Drumming is the personalized touch one gets when placing an order. This is an mail-order service, but your e-mail is not one of those computer generated impersonal messages one gets to expect from such services these days. It's a nice touch that you take the time to answer your customers directly. I just wanted to let you know it's appreciated. Best regards" - Michel L / Manila, Philippines
"I just received the Russ Miller Crash Course cd/book today ---- excellent! A lot of info ---- your service is great...Thanks...It's super how quick it got here.... Again my thanks and Happy Thanksgiving to you". - Allan P.
"I check out your web-site all of the time and love it. I just want to say thank you. Your company offers excellent service, fast shipping, and unbeatable prices. I'm in sales also and I know how important customer service is. When I deal with you and your company, I'm the guy on the other end of the line rather than the guy doing the selling. In the past (before I knew of "Forever Drumming") I would buy videos and other drum-related material from people who acted like I was cramping their style by placing an order. Their goal was to get my cash and get me off the line. When I call "Forever Drumming," I don't feel that way. Your prices are great and I have to admit that is part of the reason I do business with you. But most importantly, the service is outstanding. I can remember one day when I talked to you for twenty-minutes about drumming and our favorite players. I must say that meant a lot. You took the time to treat me as a fellow drummer and person first. The business part of things was secondary. I will always do business with you and never anyone else. You have treated me right and as a result, you have a loyal customer. I look forward to doing business again with you in the near future. Your friend and loyal customer" - Gerald / St. Louis Park, MN
"Thank you for the exceptionally quick service! I received my book in the mail a few days ago. Wow!!" - Matt
"I got compliments on my FD T-shirt today at work, so I can't wait to see the new one. I am definitely proud to say that I've been a loyal customer of yours for a long time now (maybe not from FD's beginning, but it's been four years for me now.) I definitely like to support great customer service and nice people and you've got both of those covered. Thanks for getting the order out so quickly." - Adam
"I received the Metallica black album drum book & love it. It's great. I was really impressed with the quick delivery and will be sure to be ordering more items from your company in the future. Thanks" - Mike
"I just wanted to say thanks for the stellar service! I received Rick's Licks a couple days ago, barely even 48 hours after I ordered it! Let's just say I was pleasantly surprised by your promptness. The only reason I say that is because I've had one too many experiences where I'm waiting and waiting and..... nothing! Nada, zilch, zero, no mas, and when I do finally call for a status report, the usual response is that it's back ordered/out of stock/missing/been abducted... you get the picture. I know I'm a little cynical and perhaps even bitter but after 15 years of ordering drum paraphenalia with nothing but guaranteed service, I've come to question what that means anymore, especially from the big corporate guys. This brings me to my next word of gratitude to you. The Martinez book was out of stock, but the fact that you informed me of that and told it would be along in a couple weeks made all the difference in the world. I dug your site too! Forever Drumming has earned a Forever Customer. Thanks." - Jon
"WOW! I just wanted to say I can't believe your selection! It's fantastic... I've been buying my books and videos from local music stores here in Canada, but I was never satisfied with the selection because I knew that there was a lot more out there. Anyway, I'll be ordering from you the next time!" - Yves
"I just wanted to take a minute and tell you how much I appreciate your style of business. Not only does everything come quickly, but it is all exactly as it was described in your catalog. Your professionalism and high level of service is unsurpassed. I also appreciate the personalized messages that you send via e-mail and the handwritten notes - it does not go unnoticed! I have passed your website on to co-drummers, teachers and the owner of the drum store wher I take my lessons (he also got one of your shirts since I now have 2!) Thank you again!" - Donna B.
"Wow! Talk about customer service! By the way, your website is great - I found a lot of good stuff. Thanks." - Barbara
"WOW - Thanks again Forrest! You offer quick and friendly service at great prices! You have earned my business, and that being the case, I will never order videos, books, or other drum related material from another company but yours. FOREVER DRUMMING RULES!!!!! I'll keep in touch. Thanks again..." - G Poole
"It's always a pleasure to do business with you! I hope to buy more stuff from you in the near future. Thanks again for your good sevice." - Donny
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CUSTOMER FEEDBACK: (click on the address below)
EMAIL to FOREVER DRUMMING: feverett@mindspring.com
